Research Summary
Main Deliverables
Current State Customer Journey Map
Phase 1 Future State Customer Journey Map
Phase 2 Future State Customer Journey Map
Concept Bench-2-Bench Customer Card
Wireframe Prototypes
User Stories
User Experience Road Map
Customer Persona
Customer Survey Results
Inside Sales Ride Along
Application Engineer Research Findings
Product Application Support Research Findings
Solution Comparison Continuum
3M Customer Portal
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